Providing Exceptional Corporate Service To Foreign Superiors

When given a senior position in a multinational, global franchise or a joint venture that spans across countries, it is a top priority to execute all your tasks with no delay and with absolute perfection. Managing a branch of a company belonging to one of these categories is stressful as many expectations have to be met as per keeping up with global standards and the standards set by the company itself. It is not uncommon that superiors on the board of directors of these companies would like to visit the branches in the countries to evaluate the progress and performance of the said branches. Superiors may also come down from other countries for the purpose of business meetings, and it is important to ensure that all their requirements are met in order to give superiors a good impression of the branch and its workers as well as to build up a good rapport with the superior, as it is important to have their support as it makes decision making smoother and avoids conflict.

It is important to treat these superiors with a sense of utmost respect, and also to make sure that they are given top priority. The manager of the branch being visited must maintain good communications with the visiting superior. From the time they enter the country, it is the company’s duty to ensure that all needs are met. This means that the staff must be accommodative, hospitable and respectful, and it includes the organizing of services such as luxury airport transfers Melbourne and the booking of a classy hotel for the superior’s stay in the country. These transport services include taking the person from the airport to the hotel, and it is important to ensure the service is comfortable and provides warm, friendly service, refreshments, a luxury vehicle for the commute etc.

To build up a good rapport with the superior, managers could take the superior out for meals and sightseeing, where a corporate chauffeur will be required to provide transport to the visiting superior. This is an effective method of building up rapport as both casual and professional topics could be discussed, allowing for a friendly environment for issues to be identified and addressed, where criticism and solutions could be received and discussed in a comfortable, stress free environment. It is also considered a formality to organize a gift pack of products ideally ethnic to the country, which can be given as a gift on arrival or departure. It is important to make sure that a good relationship is built up with superiors in order for smooth functioning of the business.